State Farm® Insurance Agent Mindy Cooling

"They like to quote at different prices on different days. I asked to add my husband to my policy and I get one quote one day and then the next oh it’s going to be twice as much. Also not honoring a text message I received saying my rate was decreasing after it increasing every year. Highly recommend you look into different insurances first"

"Mindy cooling had always given me the best experience for all my Insurance needs ."

"I've used state farm for insurance since I started driving in 2000 and for the first time since then I am switching to a different company. Everytime I call the office I'm met with someone who can never answer a question and very uncertain. It takes days or weeks to return a call if I get one at all. The support office staff are terrible."

"Very professional and knowledgeable was my representative - Jamie Schenning. I would highly recommend other clients in the market for insurance to contact Jamie."

"Mindy and her girls have taken care of me for over a decade. Won’t go anywhere else 👍"

"Great service and pricing."

"Very friendly and knew exactly what I wanted and took care of me right away great place to do business"

"Mindy's team saved my father-in-law over $700 a year even with increasing coverage. The team was easy to work with and took the time to explain everything. The service he received was top-notch. Thank you!"

"We discovered that we had a broken tail light on our van. It looked like someone had just walked by and punched it. We made arrangements to get it fixed and did get it fixed. The cost was way more than we thought it would be, so as an afterthought, we called Mindy's State Farm office. They helped us file a claim, which was quick and easy. We received a check for the full amount that we paid within a week of filing the claim. We have had State Farm for many years and they have never let me down when I needed them. Thank you Mindy!"

"Great experience- and saved me a ton of money!"

"Great customer service and always helpful even during stressful situations!"

"I was recently very disappointed in Mindy's team to the point I decided to switch agents. I've been with that office since 2011( which was right before Mindy took over I think) , back then it was great you felt like you mattered no matter how big your policy, now don't bother trying to get answers unless they need to take a payment ... We got in a car accident (1/14/24) not our fault so it went through the other insurance well the car got totaled. Once I knew I called Mindy's office to put that car on hold so I don't have to pay for a car I don't have. The girl that called me back couldn't answer my questions and had to ask other people the next day, which was fine. She called me back the next day and they can not suspend total loss car and that I had to cancel the policy on that car and just kept repeating the same thing, so I got frustrated because I didn't understand why I couldn't put it on hold, so I asked to talk to someone else. Well that didn't go well either, I admit I was super frustrated I mean we had a car that was going to be fixed and all of a sudden was GONE! So I wanted to talk to someone I trusted and basically I was told the same thing and that the policy's are changing and there's nothing she can do about it and finally put it on hold for 2 weeks ( like I was asking for) but then I called a different agents office and they took the time with me, even though they didn't have my policy's and I was even more agitated due to lack of information but they explained things much differently with compassion and empathy ( which is what someone in a CATISTRAFIC LOSS BUISNESS should be!) They were much more educated in the new process and even called CORPRATE on my situation to help me! Turns out I can put my car on hold EXCEPT for the comprehensive which is fine! Save me some money, try and help me that's all I'm looking for. I don't know if this review will matter but Mindy your office needs to do better and treat your clients with empathy... losing a car, house, family member is stressful and the last thing we need is attitude when asking for help"

"Jaimie was a pleasure to work with and did everything she could to make sure I was getting the right coverage I needed and for a fair price."

"Saved me $275 very professional and friendly"

"We love our relationship with Mindy Cooling State Farm Agency. If ever there is a question or need for anything, Mindy and the girls take immediate action. THERE'S NO BETTER FEELING than knowing that you and your family are safe and it will be alright."

"Jamie was very polite and processed my request in an efficient manner. Got me going right away. Merry Christmas."

"Never have a problem with Mindy Cooling and her staff! Everything gets done in a timely manner."

"Everyone there is very friendly and knowledgeable. Terri is always a huge help whenever we need anything and State Farm has been good to deal with"

"Working with Mindy cooling and the team is always a pleasure. Very helpful and treat us like family and not just a number. Keep up the good work Paddock Lake!"

"I had a very good meeting with Jamie at the Mindy Cooling State Farm, Salem Wi, local. Jamie and I discussed all of our State Farm insurance policies ( we are long term 30 year plus State Farm customer). Jamie took all the time that was needed to review all of our policies to insure that we had the right coverages at the right rates. First time meeting and talking with Jamie who was very pleasant. She’s top notch, a credit to the entire StateFarm team."

"Terri is always there when I need her! She handled our homeowners insurance and auto insurance for several vehicles, always making sure payments were up to date!! The best Customer Service in the area!!"

"Such an amazing team!"

"Very customized service! Rates were great. I will recommend Jamie and Mindy to everyone!!!"

"Working with Mindy Cooling's Agency has been one of the cleanest and most transparent experiences I've had in my time working with State Farm. This great experience was thanks to her representative Terri Mueller. She went the extra mile for her client. She took the time to help the client beyond what they can, contacting Susan Collins Agency in Florida in order to provide the service that the client needs and have them properly insured no matter where the client is at the time of getting insurance. She made it possible for them. They were able to bind coverage for their vehicle in Florida while they were in Wisconsin. How amazing! That is only possible when you have a GOOD NEIGHBOR like TERRI MUELLER. It was a pleasure working with you! Thank you for contacting us..."

"Very professional, care about your next step in all of life."