State Farm® Insurance Agent Mindy Cooling
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cody Billen
December 12, 2025
1
out of
5
rating by Cody Billen
"Late December 2024 I was involved in an incident where I hit a guard rail. I received a bill in the mail 6 months later, from the Wisconsin Department of Transportation for $800 for damages. I submitted a claim, and did not hear anything back for about 30 days. I then checked my claim and it said it was closed. I resubmitted the claim in September, submitted all documentation from the DOT, and State farm said that they would take care of everything this time and not to worry. Late October I recieved a $582 garnishment from my check. I call state farm- and I finally got on the phone with someone who was helping me. Her name is Jessica, and is a great rep. The thing is.. She told me that "For some reason it just looks like they never paid it" Jessica then talked to her manager, and while we were on the phone she said it was paid in full, which is great. While I am appreciative- State Farm is not the ones responsible for giving me my $582. Jessica instructed me that I would need to contact the state themselves in order to initiate a refund. Hugely disappointed in State Farm, and I recommend anyone reading this to steer clear from major companies unless they give you the absolute best rates. They obviously do not care on an individual basis, as my case was absolutely neglected. I will add the fact that I have been trying to change my payment method for months and no matter what I do they keep the old card on file."
We responded:
"Thank you for providing detailed information about your experience. I’m sorry to hear about the frustration and inconvenience this situation has caused. It appears that Jody, our office claim processor, reached out requesting a copy of your invoice. Unfortunately, since the invoice was not received, the claim was closed. Once closed, it was not possible to attach the invoice via the app, which led to opening a new claim and caused significant confusion and delay. I completely understand how stressful it must have been to face a garnishment from your paycheck. I’m glad Jessica was able to assist you and confirm that the payment was made by State Farm. However, I fully appreciate your disappointment that the refund process now requires you to work directly with the Wisconsin Department of Transportation. Regarding the issues with updating your payment method, it’s important to note that when you update your saved financial information in the app, you must also select it as your new payment option. I understand how this can be confusing. Please remember that you can always reach out to our office by phone, text, or email for assistance. While the State Farm app is a helpful tool, it does not replace direct communication with us. If you need any help contacting the state agency or have questions about the refund process, please don’t hesitate to reach out. Wishing you the very best moving forward."
Janelle
December 4, 2025
5
out of
5
rating by Janelle
"Selena was so helpful and answered all my questions, was patient with me and really took the time to help me understand! I was with State Farm in the past, and have been wanting to give them a call about getting a quote again and possibly switching. Selena making that call to me made switching over that much easier."
We responded:
"Janelle, welcome back!! Thank you so much for your business and review. We appreciate you taking the time to share your experience with our neighbors. Our Team is blessed to have Selena. Make it a great day. "
DRU REMSBURG
November 13, 2025
5
out of
5
rating by DRU REMSBURG
"Everyone at Mindy Cooling State Farm Insurance is great! I highly recommend!"
We responded:
"Dru thank you for your kind words. We love being Good Neighbors. Make it a great day. "
Jay Bee
November 7, 2025
5
out of
5
rating by Jay Bee
"I don’t think I have ever written a review for an insurance agent before. Never crossed my mind. Then along came Mindy! There is not enough good to say about Mindy and her staff. When you experience it, you will know what I’m talking about!"
We responded:
"Thank you for your kind words and business. It is a pleasure assisting you with your personal insurance protection. I appreciate you sharing your experience with our neighbors. Make it a great day. "
MARLENE LEONARD
October 1, 2025
5
out of
5
rating by MARLENE LEONARD
"Very attentive to your needs and explain your policies thoroughly. Highly recommend."
We responded:
"Marlene, thank you so much for your kind words! We're delighted to hear that you found our team attentive and clear in explaining our policies. Your recommendation means a lot to us! We look forward to serving you again in the future."
Richard Fistler
September 29, 2025
5
out of
5
rating by Richard Fistler
"Always helpful with any questions I may have. Claims have always been handled quickly and with no problems. Have used them for years"
We responded:
"Richard, thank you for your kind words. We appreciate you sharing your experience with our neighbors. It is a pleasure assisting you with your personal insurance program. Thank you again & make it a great day. "
Angela Elle
September 24, 2025
5
out of
5
rating by Angela Elle
"Great people to work with. Very helpful when needed. Very polite"
We responded:
"It’s a pleasure serving your insurance needs. We appreciate you sharing your experience with our neighbors. Make it a great day. "
Teri iacucci
September 20, 2025
5
out of
5
rating by Teri iacucci
"Mindy Cooling and team are A+."
We responded:
"Teri, thank you for your kind words and business. It is a pleasure working with you and your family. We appreciate you taking the time to share your experience with our other neighbors. Make it a great day. "
Daniel M. Langel
September 19, 2025
5
out of
5
rating by Daniel M. Langel
"Mindy Cooling and State Farm always have me covered.. thank you MCSF!!"
We responded:
"Thank you for your business and your review. We appreciate you sharing your experience with our community. Make it a great day. "
Ayden Stowell
September 15, 2025
5
out of
5
rating by Ayden Stowell
"Mindy was really nice and helped with everything I needed"
We responded:
"Ayden, Thank you for your kind words. We appreciate your business and the review. It was a pleasure assisting you with your personal insurance protection plan. Make it a great day. "
richard munch
September 6, 2025
5
out of
5
rating by richard munch
"Very attentive with courteous customer service"
We responded:
"Rick, Thank you for your kind words and your business. We greatly appreciate you sharing your experience with our fellow neighbors. If there is anything we can do to for you or Sue, please let us know. Make it a great week. "
Mya Rusk
August 26, 2025
5
out of
5
rating by Mya Rusk
"Great customer service. Always answers your call and gives call backs! Answered all my questions! Personable and caring!! Great pricing too!"
We responded:
"Mya, thank you so much for your wonderful feedback! We're thrilled to hear that Team Cooling has provided attentive, personable service and was able to answer all your questions. We truly appreciate your kind words and look forward to continuing to assist you with your personal insurance program!"
Jackie Carey
August 22, 2025
5
out of
5
rating by Jackie Carey
"Best office around!! They work with you and are always available for questions. Knowledgeable and very friendly staff! Mindy and Terri are exceptional!"
We responded:
"Thank you for your kind words. We appreciate you sharing your experience with our fellow neighbors. It’s our pleasure assisting you with your personal insurance program. Terri is a rock star and I’m blessed to have her on my Team. Make it a great day. "
Kerrie Shurtleff
August 15, 2025
5
out of
5
rating by Kerrie Shurtleff
"State Farm was truly a “good neighbor” as we navigated a loss of a building due to tree damage. From the initial claim to the final payment, all State Farm representatives were kind, helpful, and efficient. As customers for over 30 years, we could not have been happier with our experience!"
We responded:
"Great news! Thank you for providing your feedback. We love being good neighbors and assisting our customers recover from the unexpected. Make it a great day. "
Chloe Shine
July 11, 2025
5
out of
5
rating by Chloe Shine
"My husband and I worked with Selena and we had an absolute fantastic experience. She was very informative, friendly, answered all of our questions thoroughly and was very personable. You can tell the folks at this location genuinely care about your experience with them."
We responded:
"Thank you so much for your review! We're thrilled to hear that you and your husband had a fantastic experience working with Selena. She truly strives to provide informative, friendly, and personalized service. We're glad it showed and that you felt cared for throughout the process. Your kind words mean a lot to our entire team, and we look forward to assisting you again in the future!"
ELLY MATHIAS
June 8, 2025
5
out of
5
rating by ELLY MATHIAS
"Quality and reliable services for all your insurance needs"
We responded:
"Thank you for your kind words. We appreciate you sharing your experience with our good neighbors. "
Mike Boerman
June 5, 2025
5
out of
5
rating by Mike Boerman
"Always a great experience with Mindy Cooling and her team. I worked with Selena today and she was excellent!"
We responded:
"Mike, thank you for your kind words. Team Cooling works hard to provide the best experience possible, and your feedback truly means a lot to us. We can’t wait to chat with you again soon! "
Sara Shane
June 5, 2025
5
out of
5
rating by Sara Shane
"Helpful staff!! Always there when I need them! Thank you!!!!"
We responded:
"Thank you for your review. We appreciate you sharing your experience with our neighbors. Team Cooling works hard to provide the best experience possible, and your feedback truly means a lot to us. We look forward to continuing to assist you with your insurance needs. "
Jessica Dechow
May 17, 2025
5
out of
5
rating by Jessica Dechow
"Great insurance great service"
We responded:
"Thank you for your kind words. We greatly appreciate you sharing your experience with our neighbors. Make it a great day. "
Hannah Babiak
April 13, 2025
5
out of
5
rating by Hannah Babiak
"Exceptional Service, Every Time! I've been a State Farm customer for three decades, and I've had the pleasure of experiencing their outstanding service firsthand. Over the past year alone, I've had to file two claims – one for a rock chip from a passing semi that cracked my windshield, and another for a deer collision that wrecked my car's front end. In both instances, State Farm responded promptly and efficiently, handling all the details with ease. What impressed me most was that I was fully covered with no deductible in both cases! Their claims process was seamless, and the representatives were knowledgeable, courteous, and genuinely invested in getting me back on the road. State Farm's commitment to their customers is truly remarkable. If you're looking for a reliable insurance partner, look no further than State Farm. Their superb service, combined with their comprehensive coverage, makes them a standout in the industry. I'm grateful for their support and highly recommend them to anyone seeking peace of mind on the road."
We responded:
"Thank you for sharing your satisfaction with our service and your personal insurance protection plan. It’s our pleasure assisting our customers recover from the unexpected. Your review and business are appreciated. "
Andrew R
April 9, 2025
5
out of
5
rating by Andrew R
"This is a great State Farm office. They are all friendly and professional and were able to lower premiums for several family members while giving us increased coverage. I recommend working with Mindy and her team."
We responded:
"Thank you for acknowledging me and my Team. It was our pleasure assisting you with your personal insurance protection plan. We greatly appreciated your review and you referring your family members. Make it a great day. "
Tom Dye
March 19, 2025
5
out of
5
rating by Tom Dye
"Always easy to work with and fast response time"
We responded:
"Tom, thank you for your kind words. We appreciate your business and you sharing your experience with our neighbors. Make it a great day. "
Keeling Family
March 14, 2025
5
out of
5
rating by Keeling Family
"Terri at State Farm was absolutely fantastic. Yes, we saved money but it was so much more than just a transaction. We truly felt valued and appreciated for our time, just genuinely welcomed. It’s hard to put into words—you really need to experience the difference with Terri and the Mindy Cooling State Farm team for yourself."
We responded:
"Welcome to our Mindy Cooling State Farm family. We are so excited to have you join our agency. Terri is a blessing to our Team and our customers. We appreciate you sharing your experience with our neighbors. Make it a great day. "
CT Enterprises
March 14, 2025
5
out of
5
rating by CT Enterprises
"Very friendly and professional staff."
We responded:
"Thank you for your business and your review. We appreciate you sharing your experience with our community. Make it a great day. "
Stacey Ehlert
March 13, 2025
5
out of
5
rating by Stacey Ehlert
"Terri was very helpful and made the experience of getting a quote and finding the right policy very easy!!"
We responded:
"Stacey, thank you for your kind words. We are blessed to have Terri on our team. Our customers love working with her to build their personal insurance protection plans. We appreciate you sharing your experience with our neighbors. Make it a great day. "